‘Social Listening’: Unilever Aims to Harness Vaseline’s TikTok Moment.
As a product discovered over 150 years ago in the oil fields of Pennsylvania, the simple jar of Vaseline might not appear as an natural focus for digital platform algorithms.
However, its rise as a viral TikTok topic has positioned it at the vanguard of an advertising revolution, in which large companies are spending big on content creators and devoting less capital to marketing items in traditional media.
From Oil Rigs to Online Hacks
Originally produced in the 1870s by chemist Robert Cheeseborough, who observed drillers using on their skin with a derivative of drilling. Now, a flood of content from users have recorded its extensive utilization in “life hacks”.
It has been touted as a remedy for cleaning shoes or extending perfume longevity, as well as a fix for creaky hinges. Users have even applied it to combat the nuisance of chip seasoning clinging to fingers.
Capitalising on the Conversation
Spotting its digital renaissance, marketers at Unilever amplified the hacks by tasking their in-house experts with verification and sharing the findings with influencers.
Claims that Vaseline reduced the sensation of spicy food on lips were given the thumbs up. Similarly supported were ideas it could extend fragrance and rejuvenate purses. Proposals that it might bleach teeth or lengthen eyelashes were disproven.
A Plan Built on ‘Social Listening’
Outdoor advertising and television commercials would once have formed the bulk of its promotional efforts. Yet this viral episode has persuaded leaders to ramp up funding for content creators.
This observation of social channels to shape commercial tactics has been dubbed “social listening”. Unilever's CEO, freshly instated, has suggested it is aiming to spend 50% of its massive marketing spend on platform-based material.
Shifting to Modern Engagement
The company's social media lead, who is leading the online push, said the company was merely adjusting to novel methods of engaging audiences. She said interacting online “without killing the party” was essential.
“How can companies join discussions credibly? That’s always what we’ve been trying to do as brands, back to when people were hanging out their laundry and sharing usage tips.
“There’s this moving away from a broadcast model, where we would just transmit messages … Currently, it's countless discussions, various groups. Changes in digital feeds means that these communities feel niche, however, they are large.
“Having your brand advocated by other people, recommended by peers, that fosters reliability and pertinence. Creators are critical to that. This word-of-mouth strategy is being amplified.”
A Seismic Media Shift
The approach indicates profound shifts taking place in media consumption, with younger consumers spending more time on digital networks than traditional TV, print, or radio.
This change is evidenced by falling revenues for traditional media advertising. In the UK, ad revenues for major broadcasters have declined by over six hundred million pounds in inflation-adjusted terms since 2019.
Influencer Marketing Expansion
Additionally, it points to a media convergence as large companies almost become production houses themselves, partnering with hundreds of content creators to enhance their items.
An industry expert from a leading agency said: “Naturally, an exodus of attention out of certain traditional media outlets and their time is increasingly on social platforms like Instagram, TikTok and YouTube than they are watching live TV or reading print.
“Numerous corporations inform us people trust recommendations from the personalities they subscribe to over traditional advertisements. It's an ongoing shift.”
He noted companies can reduce costs by targeting content creators over expensive broadcast campaigns, which also enables easier content adjustment to test effectiveness.
This strategy is expanding. Advertising spending on digital creator partnerships is growing fourfold quicker than the media industry overall. Across the United States, it has more than doubled since 2021 and is forecast to attain tens of billions in 2025.
TV's Lasting Role
Despite the huge changes, executives said they believed television commercials still played a key part to play, as networks still held the capability to drive countrywide discourse.
The executive noted: “Among the most effective advertising investments is still major broadcast spectacles. It's not a matter of networks declaring: ‘We are no longer pertinent.’ It concerns who commands eyeballs … There is undoubtedly a future for traditional media.”